The creator of the wildly common online game “Fortnite” has been given an “F” rating from the Better Business Bureau after not addressing a whole lot of complaints from involved prospects.
The BBB stated that over the previous yr, it has obtained greater than 270 complaints about Epic Games, which has made a fortune from “Fortnite” and different common video video games. Most of the complaints regard customer support points and issues with refunds and exchanges – and most of them have been by no means addressed by the Cary, N.C.-based firm, the BBB stated in a information launch.
A spokesman for Epic Games stated in a press release Thursday that the corporate isn’t affiliated with the BBB and that it has “redirected all player submitted complaints from the BBB to our Player Support staff.” When requested what number of complaints the corporate has obtained straight, the spokesman stated Epic Games gets customer support requests each day for quite a lot of causes. He added that involved prospects ought to attain out to Epic Games’ customer support.
However, the BBB famous that it, too, has tried “on numerous occasions” to contact Epic Games, but it surely by no means obtained a response from the corporate.
The BBB stated that it has obtained 279 complaints about Epic Games’ customer support and gaming points over the previous three years, however that 271 of them have been reported up to now yr, as the corporate’s high sport, “Fortnite,” has taken on a lifetime of its personal.
Over the previous three a long time, Epic Games has made an impression on the gaming business, creating smash hits akin to “Unreal,” “Gears of War” and “Shadow Complex.”
“Fortnite,” a last-person-standing multiplayer survival sport, which was described by TechCrunch as ” ‘Lord of the Flies’ meets ‘Hunger Games,’ ” has become the newest sport craze, accumulating greater than 200 million gamers and serving to to earn Epic Games billions of in income. “Fortnite” generated $300 million in its first 200 days on Apple’s iOS platform, in line with evaluation by Sensor Tower.
According to The Washington Post’s Brian Fung: “The company reportedly made $3 billion in profit in 2018, thanks in part to its hit game and the cultural phenomenon it has become.”
Those earnings are generated largely by means of in-game microtransactions from “Fortnite,” which is free to play. Once within the sport, gamers can buy for his or her characters new outfits and emotes, like signature dances and gestures, utilizing V-Bucks, the sport’s on-line forex. V-Bucks are offered for actual cash at an trade price of 10 V-Bucks to $1. In-game merchandise varies in value, with the most well-liked outfits and emotes ranging from $15-$20.
But not less than some gamers, and presumably their dad and mom, will not be happy with the expertise.
Some who filed complaints with the BBB stated that their bank cards had been charged for in-game purchases with out authorization and that when approached Epic Games with the difficulty, the corporate declined to return the cash.
“Epic Games is swindling parents with unauthorized game purchases, tricking young consumers & using shady practices for billing,” one individual wrote on the BBB’s web site. “I approved a 1-time Epic Games buy for my 11 yr-old son, solely to find EG did NOT erase my bank card information, & thus my son has been making unauthorized purchases, racking up $140 in lower than 8 days after the preliminary approved buy.
“NEXT, (the) alleged buyer help hyperlinks are a rip-off: I known as the principle cellphone line & tried a number of choices to achieve any help, solely to achieve a number of dead-ends. I emailed as properly however obtained a Third-party disclosure, thus I’ve been scammed in reaching out to buyer help. I strongly suspect Epic Games designed their Fortnite essential net web page to first lure children with the $5 sport obtain, BUT purposely DO NOT PROVIDE dad and mom a method to regulate their bank card safety, leading to the opportunity of a number of unauthorized purchases.”
Others stated the Epic Games accounts “are frequently hacked, stolen & offered to 3rd events” and that the company offers “no option to block thieves & reclaim accounts.”
“This is a SCAM,” one individual stated.
“I’ve been wronged,” one other stated.